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Terms and Conditions

Last updated: 05 February 2026
 

1. Introduction


These Terms and Conditions (“Terms”) govern your use of the Lumivera Ltd website and the purchase of any services or tools offered through it.

By accessing our website or purchasing our services or tools, you agree to be bound by these Terms. If you do not agree, you should not use the website or purchase our offerings.
 

2. About Us


Company name: Lumivera Ltd
Company number: 17002039

Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
 

Email: enquiries@lumivera.co.uk
 

3. Our Services and Tools


Lumivera Ltd provides cyber security consultancy, advisory services, assessments, and digital tools (“Services”).
 

Services may include:

  • Advisory sessions

  • Risk assessments or reviews

  • Reports, frameworks, or templates

  • Digital tools or subscriptions
     

Details of each Service, including scope, pricing, and delivery method, are described on the website at the point of purchase.
 

4. Eligibility


To purchase Services, you must:

  • Be at least 18 years old

  • Have authority to enter into contracts

  • If purchasing on behalf of an organisation, be authorised to do so
     

5. Ordering and Purchase


When you place an order through the website:

  • You are making an offer to purchase the selected Service

  • An order is only confirmed once payment has been received and confirmation issued

  • We reserve the right to refuse or cancel orders at our discretion
     

Some Services may require additional information from you before delivery can begin.
 

6. Pricing and Payment

​

  • All prices are displayed in GBP (£) unless otherwise stated

  • Prices exclude VAT unless explicitly stated

  • Payment is due in full at the time of purchase unless agreed otherwise in writing

  • Payments are processed securely via third-party payment providers
     

We are not responsible for errors caused by third-party payment platforms.
 

7. Delivery of Services


Delivery times vary depending on the Service purchased and will be outlined on the website or confirmed by email.
 

Delivery may include:

  • Online meetings

  • Digital downloads

  • Access to tools or platforms

  • Written reports or outputs
     

You are responsible for providing accurate information necessary to deliver the Service.
 

8. Digital Tools and Access


Where Services include access to digital tools:

  • Access may be time-limited or subscription-based

  • Login credentials must not be shared

  • We may update, modify, or discontinue tools at any time
     

We do not guarantee uninterrupted availability of digital tools.
 

9. Intellectual Property


All content, materials, tools, reports, and methodologies provided by Lumivera Ltd remain our intellectual property unless otherwise agreed in writing.
 

You may:

  • Use outputs internally for your organisation

You may not:

  • Resell, redistribute, or publish materials

  • Reverse engineer tools

  • Use outputs to create competing services
     

10. Confidentiality


Both parties agree to keep confidential any non-public information disclosed during the delivery of Services, except where disclosure is required by law.
 

11. Client Responsibilities


You agree to:

  • Provide accurate and complete information

  • Cooperate reasonably during service delivery

  • Use outputs responsibly and appropriately


We are not responsible for outcomes resulting from incomplete or inaccurate information provided by you.
 

12. No Guarantee and Professional Disclaimer


Our Services provide professional advice and insight but do not guarantee security, compliance, or risk elimination.
 

Cyber security risk cannot be entirely eliminated, and responsibility for decisions and implementation remains with you.
 

Nothing in our Services constitutes legal advice unless explicitly stated.
 

13. Limitation of Liability


To the fullest extent permitted by law:

  • Lumivera Ltd shall not be liable for indirect, consequential, or economic losses

  • Our total liability for any claim shall not exceed the amount paid for the relevant Service


Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
 

14. Cancellation and Refunds


Digital products and tools:

Due to their nature, digital products are generally non-refundable once access is provided, unless required by law.


Services:

  • Cancellations must be requested in writing

  • Refunds (if any) are at our discretion and may depend on work already completed


Consumer statutory rights are not affected.
 

15. Website Use


You agree not to:

  • Use the website unlawfully

  • Attempt to gain unauthorised access

  • Introduce malware or harmful content


We may suspend or terminate access for misuse.
 

16. Data Protection


Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.
 

17. Third-Party Links


Our website may include links to third-party websites. We are not responsible for their content, availability, or practices.
 

18. Changes to These Terms


We may update these Terms from time to time. The latest version will always be available on our website.
Continued use of the website constitutes acceptance of the updated Terms.
 

19. Governing Law


These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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